Shipping Policy

Thank you for shopping with Westland Greenstone. We are committed to ensuring your order is carefully packaged and delivered safely.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding New Zealand public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details where available.

Please note that processing times may vary during public holidays, promotional periods or busy seasonal trading.

New Zealand Shipping

We ship throughout New Zealand using trusted courier services.

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Delivery timeframes are estimates only and may vary depending on your location, courier networks and weather conditions.

International Shipping

Westland Greenstone ships to a range of international destinations.

International shipping costs are calculated at checkout based on the destination and weight of your order.

Please note that international deliveries may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.

Delivery timeframes for international orders vary depending on the destination and customs processing.

Tracking Your Order

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

If you have any questions about your delivery, please contact us and our team will be happy to assist.

Delivery Information

Please ensure your delivery address is correct before completing your order.

Westland Greenstone cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete shipping information supplied at checkout.

Once an order has been delivered to the nominated address, responsibility for the goods passes to the customer.

Packaging

Every Westland Greenstone order is carefully packaged to protect your purchase during transit.

Each piece of authentic New Zealand pounamu is supplied with its Ngāi Tahu Certificate of Authenticity and packaged with care to ensure it arrives safely.

Questions?

If you have any questions about shipping or require assistance with your order, please contact our team.

Westland Greenstone
34 Tancred Street
Hokitika 7810
New Zealand

Email: office@westlandgreenstone.co.nz
Phone: +64 3 755 8713